FREQUENTLY ASKED QUESTIONS

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Shopping Questions:

1. How do I cancel an order?

Please contact customer service at +1 604-631-2221 as soon as possible.

2. Are your prices in Canadian currency?

Yes. All of the items are quoted in Canadian dollars.

3.What ways of payment do you accept?

We accept Visa and Master Card.

4.My credit card is declining, but I have enough funds.

You will have to contact your credit card company by calling the 1-800 number on the back of your credit card. Some credit card companies have an international block on your card, which prevents you from buying from a Canadian company. By calling them, they can remove this block for you and we can process your transaction.

5.My order has been "Pending Approval" for quite some time now, why is this?

There was a problem with your order when it was processed. Please kindly refer to the email sent to you after purchase. Please email us ( oroeyewearmarketing@gmail.com ) or call us (1-604-631-2221) as soon as possible with the information we requested to complete your order.

Shipping Questions:

1. How long can I get the item once I get my order?

For the in-stocked contact lenses, it may take up to 1-2 business days. 

For the non-stocked contact lenses, it may take up to 3-5 business days.

2. What can I do if my order is missing, lost or damaged?

Please contact customer service at +1 604-631-2221.  We can work to resolve this issue as soon as possible for you.

3. I received an order but I was sent the incorrect lenses?

Please contact customer service at +1 604-631-2221. We can work to resolve this issue as soon as possible for you.